Biomeme | Instrument Fault Report

Who You Are

Instrument

What Happened

Classification

Anything Else?

Use this form to report an instrument fault. It only takes a minute to complete.

Reporter Information

Name

Organization

You can find your serial number, MB version, and UI version under Settings → Support on your instrument.

Instrument Details

Instrument Serial Number

Instrument Model

MB Version

UI Version

Describe what happened in your own words — you don't need to be technical. Once you've filled in the summary and description, you can choose to let AI complete the rest of the form for you.

Fault Details

Fault Summary

Fault Description

Steps to Reproduce

Fill in the summary and description, then let AI interpret and suggest the classification fields — or just hit Next to fill them in yourself.

Consumable Failure Modes

Select all failure modes or symptoms observed with the Sample Transfer Device or Card.

Late Fill One or more card wells filled slowly or had delayed amplification

Which Wells?

Failure to Fill Card wells failed to fill with sample

Leak Fluid leaked from the Sample Transfer Device or Card during prep, loading, or run

Leak From Where / At What Stage?

Failure to Un-crimp Confirmed or suspected failure of the internal crimp to open

Certainty

Mechanical / Latching / Lid Issue Hard time clicking together, tubing top popping up, or offset/damaged lid

Mechanical / Lid Details

Other Consumable Issue Another consumable issue not listed above

Please Describe

Fault Classification

Fault Category

Error Code / Message

Instrument State at Time of Fault

Severity

Reproducibility

Additional Context

These fields are optional — skip them if you're not sure.

Date / Time of Fault

Operating Environment

Power Source

Approximate Total Runs

Was a Cartridge Loaded?

Additional Notes

Report Submitted

Thank you. Your report has been routed to the right team and we'll take it from here. If you need to follow up, please contact us.