Biomeme | Instrument Fault Report

Who You Are

Instrument

What Happened

Classification

Anything Else?

Use this form to report an instrument fault. It only takes a minute to complete.

Reporter Information

Name

Organization

You can find your serial number, MB version, and UI version under Settings → Support on your instrument.

Instrument Details

Instrument Serial Number

Instrument Model

MB Version

UI Version

Describe what happened in your own words — you don't need to be technical. Once you've filled in the summary and description, you can choose to let AI complete the rest of the form for you.

Fault Details

Fault Summary

Fault Description

Steps to Reproduce

Fill in the summary and description, then let AI interpret and suggest the classification fields — or just hit Next to fill them in yourself.

Fault Classification

Fault Category

Severity

Reproducibility

Error Code / Message

Instrument State at Time of Fault

Additional Context

These fields are optional — skip them if you're not sure.

Date / Time of Fault

Power Source

Approximate Total Runs

Operating Environment

Was a Cartridge Loaded?

Additional Notes

Report Submitted

Thank you. Your report has been routed to the right team and we'll take it from here. If you need to follow up, please contact us.